Refund policy

Last Updated: March 7, 2026

📋 QUICK SUMMARY

• Return Window: 14 days from delivery
• Eligible Items: Unused, unworn, original packaging with tags (hair ties/lace be completely uncut.
• Non-Returnable: Opened beauty products/ lipsticks, hair accessories (bonnets) final sale items, and wigs/extensions that have been worn, altered, or had the lace cut due to strict health and hygiene regulations.
• Your Costs: Customer handles international return shipping fees
• How to Return: Email info@blushandluxe.shop
• Refund Time: 5-10 business days after we receive and inspect your return

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RETURNS & EXCHANGES

At Blush & Luxe, we are committed to your complete satisfaction. If an item doesn't meet your expectations, we've designed a straightforward returns process. All consumer refund transactions and policy operations are legally managed under our corporate structure, BLUSH & LUXE ATELIER LTD (UK Company Registration Number: 17266396).

1. Return Window
You have exactly 14 days from the date your order is marked as delivered (per carrier tracking confirmation) to initiate a return or exchange request.

2. Eligibility Requirements
To qualify for a return, items must be:
• Unused, unworn, and in original brand-new condition
• In original packaging with all security tags attached
• Free from any signs of wear, damage, perfumes, or alteration

Non-Returnable Items (Hygiene Restrictions):

Non-Returnable Items (Hygiene Restrictions):

For strict hygiene and consumer safety reasons, we cannot accept returns under any circumstances on:

  • Wigs & Hair Extensions that have been tried on, worn, brushed, altered, styled, or have had the front lace cut. All structural ties and tags must remain completely unbroken.
  • Beauty & Cosmetic Products (Lipsticks, Lip Glosses, and Lip Liners) once the product box or component seal has been opened.
  • Hair Accessories including Satin Bonnets and edge bands due to direct skin and hair contact.
  •  Any items purchased during flash sales, custom promotions, or marked as Final Sale.

3. How to Initiate a Return
Email us directly at info@blushandluxe.shop with:
• Your order number
• Reason for your return
• Clear photos of the item condition (if applicable)

Our customer care desk will review your request and provide a return authorization with warehouse instructions within 1-2 business days.

4. Return Shipping
As we fulfill our items internationally, customers are solely responsible for covering the return shipping costs. We strongly recommend using a trackable shipping service with insurance. The verified return warehouse address will be provided to you upon request approval.

5. Refunds
Once we receive, inspect, and approve your return:
• Approved refunds are automatically processed within 5-10 business days.
• Credit will be applied directly back to your original payment method.
• Original outgoing shipping costs are strictly non-refundable.
• Any applicable restocking fees will be deducted from your final total.

6. Exchanges
For size or product exchanges, please contact us directly at info@blushandluxe.shop — our team will work with you to arrange a smooth swap whenever item stock permits.

7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us immediately at info@blushandluxe.shop with:
• Photos of the damaged item and the shipping packaging
• A brief description of the issue

We will cover replacement costs and provide instructions for handling the affected item.

Questions?
Reach our support team at info@blushandluxe.shop