Refund policy

Last Updated: September 2026

📋 QUICK SUMMARY

  • Return Window: 14 days from delivery
  • Eligible Items: Unused, unworn, in original packaging with all tags and ties intact. Lace must be completely uncut.
  • Non-Returnable: Wigs and extensions that have been worn, tried on, brushed, altered, styled, or have had the lace cut — due to strict health and hygiene regulations.
  • Your Costs: Customer handles international return shipping fees
  • How to Return: Email info@blushandluxe.shop
  • Refund Time: 5–10 business days after we receive and inspect your return

RETURNS & EXCHANGES

At Blush & Luxe, we are committed to your complete satisfaction. If an item doesn't meet your expectations, we've designed a straightforward returns process. All consumer refund transactions and policy operations are legally managed under our corporate structure, BLUSH & LUXE ATELIER LTD (UK Company Registration Number: 17266396).

1. Return Window You have exactly 14 days from the date your order is marked as delivered (per carrier tracking confirmation) to initiate a return or exchange request.

2. Eligibility Requirements To qualify for a return, items must be:

  • Unused, unworn, and in original brand-new condition
  • In original packaging with all security tags and structural ties attached and unbroken
  • Free from any signs of wear, damage, perfumes, or alteration

Non-Returnable Items (Hygiene Restrictions): For strict hygiene and consumer safety reasons, we cannot accept returns under any circumstances on:

  • Wigs & Hair Extensions that have been tried on, worn, brushed, altered, styled, or have had the front lace cut. All structural ties and tags must remain completely unbroken.
  • Crochet Hair that has been opened, unlooped, or installed in any way.
  • Any items purchased during flash sales, custom promotions, or marked as Final Sale.

3. How to Initiate a Return Email us directly at info@blushandluxe.shop with:

  • Your order number
  • Reason for your return
  • Clear photos of the item condition (if applicable)

Our customer care desk will review your request and provide a return authorisation with warehouse instructions within 1–2 business days.

4. Return Shipping As we fulfil our items internationally, customers are solely responsible for covering the return shipping costs. We strongly recommend using a trackable shipping service with insurance. The verified return warehouse address will be provided to you upon request approval.

5. Refunds Once we receive, inspect, and approve your return:

  • Approved refunds are automatically processed within 5–10 business days.
  • Credit will be applied directly back to your original payment method.
  • Original outgoing shipping costs are strictly non-refundable.
  • Any applicable restocking fees will be deducted from your final total.

6. Exchanges For exchanges, please contact us directly at info@blushandluxe.shop — our team will work with you to arrange a smooth swap whenever item stock permits.

7. Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, contact us immediately at info@blushandluxe.shop with:

  • Photos of the damaged item and the shipping packaging
  • A brief description of the issue

We will cover replacement costs and provide instructions for handling the affected item.

Questions? Reach our support team at info@blushandluxe.shop